Privacy Policy
Last Updated: July 2026
1. Introduction
This Privacy Policy describes how ProfessionalPetSuppliesHub, operated by Ecom Fire INC, collects and uses information when you visit our website or place an order. Ecom Fire INC is committed to protecting your personal information and your right to privacy.
Mailing Address: 4711 34th St. N. Suite F, St. Petersburg, FL 33714
2. Information We Collect
We collect information that you provide directly to us when placing an order or contacting us, including:
- Full name and shipping address
- Email address
- Phone number
- Payment information (processed securely by our payment processor)
We also collect basic order history and details related to your purchases.
3. How We Use Your Information
We use the information we collect to:
- Process, confirm, and fulfill your orders
- Provide customer support and respond to inquiries
- Send order confirmation and shipping updates
- Comply with legal obligations and prevent fraud
4. Information Sharing
Personal information will not be shared with Third Parties.
Your information is only shared with trusted third-party processors as necessary to complete transactions — such as payment processors and shipping carriers. We do not sell, rent, or lease your personal information to anyone.
5. Payment Security
All transactions are processed securely using HTTPS encryption. We accept Visa and Mastercard only. Charges will appear on your card statement as "ProfessionalPetSupplie".
6. Cookies & Functionality
We use cookies and similar technologies solely for cart and session functionality to ensure a smooth shopping experience. These cookies do not collect personal information for advertising or tracking purposes.
7. Data Retention
Order and customer information is retained as required for business records and to provide customer support. You may request access to or deletion of your personal information at any time.
8. Age Requirement
This website is intended for adults. Individuals under 18 are not permitted to purchase from this Site. We do not knowingly collect personal information from individuals under 18.
9. Your Rights
You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us using the information provided below.
10. Products & Pricing
Products & Pricing
| Product | Price |
|---|---|
| Cotton Rope Chew Toy | $9.99 |
| Cat Wand Toys (3-Pack) | $13.95 |
| Slow Feeder Bowl — Anti-Gulp | $14.75 |
| Reflective Dog Collar | $17.95 |
| Grooming Gloves + Brush Set | $18.75 |
| No-Pull Dog Harness | $28.76 |
| Sisal Cat Scratching Post | $38.64 |
| Soft-Sided Pet Carrier | $47.89 |
| Washable Dog Bed — Medium | $49.76 |
| Automatic Pet Feeder — Timed | $53.45 |
| Compact Cat Tree Tower | $54.95 |
| Orthopedic Dog Bed — Large | $86.88 |
| Folding Pet Stroller | $87.64 |
| Multi-Level Cat Tree Palace | $87.76 |
| Pet Camera with Treat Tosser | $94.82 |
| Heavy-Duty Dog Crate — 36" | $96.95 |
11. Updates
This Privacy Policy may be updated from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with a revised "Last Updated" date.
12. Contact Us
For privacy-related questions or concerns, please reach out to us:
Email: support@professionalpetsupplieshub.com
Phone: (855) 697-9226
Mailing Address: Ecom Fire INC, 4711 34th St. N. Suite F, St. Petersburg, FL 33714